??? FAQS ???

I AM READY TO MAKE A RESERVATION. HOW DO I GO ABOUT PLACING AN ORDER? 

When you are ready to place your order, call our office at (917) 740-4407. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a $150 or 50% deposit, along with a valid credit card to have on file.

HOW FAR IN ADVANCE SHOULD I RESERVE THE EQUIPMENT I NEED FOR MY EVENT? We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date.

DOES YOUR DELIVERY FEE INCLUDE SETUP? Items that require assembly such as tents, stages, dance floors, lounge furniture, and umbrellas include setup and tear-down in the rental fee. Set-up of tables and chairs is available for an additional fee of $4.00 per table, $1.00 per plastic folding chair, and $2.00 per wood folding or chiavari chair. Tear down is available at the same rates as set-up. These arrangements must be made prior to delivery, on a case by case basis if time and labor permits. A site plan/drawing must be provided and it is highly encouraged that a representative from the event be on-site for set-up. Set-up of other items is not available.

WHAT HAPPENS IF WE ARE REQUIRED TO HAVE EVERYTHING OUT OF THE VENUE IMMEDIATELY AFTER THE PARTY? After hours or Sunday pick-ups can be arranged for an additional fee.

DO I GET MY MONEY BACK IF I DO NOT USE THE EQUIPMENT?Unfortunately, No. Once our equipment leaves the storage we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

​WHAT HAPPENS WHEN YOU RETURN DAMAGE RENTAL ITEMS OR HAS STAINS? In the event a rental item is returned to Chimera Event Decor & Rentals, LLC stained, damaged, or in broken condition, customer will be charged double (2) times the rental cost of the piece. Customer agrees to provide a valid credit card number at time of reservation, which will be charged by Chimera Event Decor & Rentals, LLC to pay for any such damages. Damage fees will be due upon billing and Chimera Event Decor & Rentals, LLC will make a reasonable effort to notify customer of damage fees before the credit card is charged.

DO YOU RENT TENTS?  Chimera event decor & rentals has 20ft x 15Ft Tents with sides are available. However, we can also recommend other local providers if a tent is the only item you need.

DO YOU OFFER CUSTOMER PICK-UP? No. Customer pick-up is not available to our account customers. Family operated home business. However, arrangements can be made through our personal account customers service representative.